Privacy policy

Data protection declaration

Responsible for data processing is:
ananné AG Swiss Mountain Organics
Seestrasse 77
CH-8703 Erlenbach
Germany
office@ananne.com

Phone: 41 44 251 92 87

We are pleased that you are interested in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data. The processing of your data is carried out on the basis of the GDPR and in accordance with § 96 para. 3 TKG.

1. Access data and hosting

You can visit our website without providing any personal information. Each time a website is called up, the web server automatically saves a so-called server log file, which contains e.g. the name of the requested file, your IP address, date and time of the call, amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to protect our legitimate interests in a correct presentation of our offer in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO. All access data will be deleted no later than one month after the end of your page visit.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in the present data protection declaration, all access data and all data collected in the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: Switzerland

2. Data processing for contract processing and contacting

2.1 Data processing for contract execution

For the purpose of contract processing (incl. Inquiries about and processing of any existing warranty and performance disruption claims as well as any statutory update obligations) in accordance with Art. 6 Abs. 1 S. 1 lit. b GDPR we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, since in these cases we need the data to process the contract and we cannot send the order without providing it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed, your data will be restricted for further processing and, after expiry of the tax and commercial retention periods in accordance with Art. 6 Abs. 1 S. 1 lit. c DSGVO deleted, unless you expressly consent to further use of your data in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

2.2 Customer Account

If you have given your consent to this in accordance with Art. 6 Abs. 1 S. 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening a customer account and storing your data for further future orders on our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or via a function provided for this purpose in the customer account. After your customer account has been deleted, your data will be deleted unless you expressly consent to further use of your data in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

2.3 Contacting Us

As part of customer communication, in order to process your inquiries in accordance with Art. 6 Abs. 1 S. 1 lit. b GDPR personal data if you voluntarily provide it to us when contacting us (e.g. via contact form, live chat tool or e-mail). Mandatory fields are marked as such, since in these cases we need the data to process your contact. Which data is collected can be seen from the respective input forms. After your request has been processed in full, your data will be deleted unless you expressly consent to further use of your data in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

3. Data processing for the purpose of shipping processing

To fulfill the contract according to Art. 6 Abs. 1 S. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, on the basis of this, in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO forward your e-mail address to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or voting can contact you.
The consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data that goes beyond this, which is permitted by law and about which we will inform you in this declaration.

FedEx Express Swiss Post GmbH
Feldeggstrasse 3
8152 Glattbrugg, Switzerland
Switzerland

The service provider is located in the following country for which the European Commission has determined by decision an adequate level of data protection: Switzerland

4. Data processing for payment processing

When processing payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers who work for us as part of order processing, or to the commissioned credit institutes or to the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfill the contract in accordance with Art. 6 Abs. 1 S. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact options described in this data protection declaration.

4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes

If necessary, we give our service providers further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing disputed payments, accounting support). This serves according to Art. 6 Abs. 1 S. 1 lit. f DSGVO the protection of our legitimate interests in our protection against fraud or in efficient payment management.

5. Promotion by email

Email newsletter with registration and newsletter tracking

If you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Abs. 1 S. 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you expressly consent to further use of your data in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

We would like to point out that we evaluate your user behavior when sending the newsletter. For this purpose, we also analyze your handling of our newsletter by measuring, storing and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the e-mails sent contain one-pixel technologies (e.g. so-called web beacons, tracking pixels) stored on our website. For the evaluations, we link in particular the following "newsletter data"

the page from which the page was requested (so-called Referrer-URL),
the date and time of the call,
the description of the type of web browser used,
the IP address of the requesting computer,
the E-Mail adress,
the date and time of registration and confirmation

and the One-Pixel Technologies with your email address or your IP address and possibly an individual ID. Links contained in the newsletter may also contain this ID.

If you do not wish to receive newsletter tracking, you can unsubscribe from the newsletter at any time - as described above.

The information is stored as long as you have subscribed to the newsletter.

6. Cookies and Other Technologies

General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically saved on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called. session cookies). Other cookies remain on your end device and enable us to recognize your browser the next time you visit (persistent cookies).

Protection of privacy in end devices
When using our online offer, we use technologies that are absolutely necessary in order to be able to provide the expressly requested telemedia service. The storage of information in your end device or the access to information that is already stored in your end device does not require your consent in this respect.

For functions that are not absolutely necessary, the storage of information on your device or the access to information that is already stored on your device requires your consent. We would like to point out that if you do not give your consent, Parts of the website cannot be used without restrictions. Any consent you may have given will remain in effect until you adjust or reset the respective settings in your device.

Any downstream data processing by cookies and other technologies

We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect IP address, time of visit, device and browser information and information about your use of our website (e.g. B. Information on the contents of the shopping cart) is collected and processed. Within the framework of a weighing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration.

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you consent to the use of the technologies in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration.

7. Use of Cookies and Other Technologies

If you have given your consent to this in accordance with Art. 6 Abs. 1 S. 1 lit. a GDPR, we use the following cookies and other third-party technologies on our website. After the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find more information about your revocation options in the "Cookies and other technologies" section. For more information, including how we work with each vendor, see each technology. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

7.1 Use of Google Services

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before it is stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be sent to a Google server and shortened there. Unless otherwise specified for the individual technologies, data processing is based on an agreement concluded between jointly responsible persons for the respective technology in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in the Data protection advice from Google .

Google Analytics

For the purpose of website analysis, data (IP address, time of visit, device and browser information as well as information on your use of our website) is automatically collected and stored with Google Analytics, from which user profiles are created using pseudonyms. Cookies may be used. In principle, your IP address will not be merged with other Google data. The data processing takes place on the basis of an agreement on order processing by Google.

Google Maps

For the visual representation of geographic information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits it to Google and then processes it. We have no influence on this subsequent data processing.

Google reCAPTCHA

For the purpose of protecting our web forms from misuse and spam from automated software (so-called. Bots) Google collects reCAPTCHA data (IP address, time of visit, browser information and information about your use of our website) and uses a so-called JavaScript and cookies analyze your use of our website. In addition, other cookies stored by Google services in your browser are evaluated. A reading or saving of personal data from the input fields of the respective form does not take place.

YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode we use, transmitted to Google and then processed by Google, only if you Play video.

7.2 Use of Facebook Services

Use of Facebook Pixel

We use the Facebook Pixel as part of the technologies presented below Meta Platforms Ireland Ltd. , 4 Grand Canal Square, Dublin 2, Irland („Facebook (by Meta)“ bzw. “Meta Platforms Ireland“). With the Facebook pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) are automatically collected and stored, from which using User profiles are created from pseudonyms. For this purpose, when you visit our website, a cookie is automatically set by the Facebook pixel, which automatically enables your browser to be recognized when you visit other websites by means of a pseudonymous cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising.
The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. The European Commission has not issued an adequacy decision for the USA. If we are responsible for data transmission to the USA, our cooperation is based on standard data protection clauses of the European Commission. Further information on data processing by Facebook can be found in the data protection advice of Facebook (by Meta) .

8. Integration des Trusted Shops Trustbadge/ sonstiger Widgets

To display the Trusted Shops services (e.g. B. seal of approval, collected ratings) and to offer Trusted Shops products to buyers after an order has been integrated into Trusted Shops widgets on this website.

This serves to protect our overriding legitimate interests in optimal marketing by enabling safe shopping in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO. The Trustbadge and the services advertised with it are an offer from Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we work together in accordance with Art. 26 GDPR are responsible for data protection. In the context of this data protection notice, we will inform you below about the essential contents of the contract in accordance with Art. 26 Abs. 2 GDPR.

As part of the joint responsibility existing between us and Trusted Shops AG, please contact the Trusted Shops with regard to data protection issues and to assert your rights Data protection information Specified contact options. Irrespective of this, you can always contact the responsible person of your choice. If necessary, your request will then be forwarded to the other person responsible for an answer.

8.1 Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US CDN provider (Content Delivery Network). An appropriate level of data protection is ensured by standard data protection clauses and other contractual measures.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, date and time of the call, amount of data transferred and the requesting provider (access data) and documents the call. The IP address is anonymized immediately after collection, so that the stored data cannot be assigned to you personally. The anonymized data is used in particular for statistical purposes and for error analysis.

8.2 Data processing after order completion

After the order has been completed, order information (order total, order number, purchased product) and your hashed e-mail address using a cryptological one-way function to Trusted Shops. The legal basis is Art. 6 Abs. 1 S. 1 lit. f DSGVO. This serves to check whether you are already registered for services with Trusted Shops and is therefore necessary for the fulfilment of our and Trusted Shops' overriding legitimate interests in the provision of the respective buyer protection linked to the specific order and the transactional evaluation services according to. Art. 6 Abs. 1 S. 1 lit. f GDPR required. If this is the case, further processing takes place in accordance with the contractual agreement made between you and Trusted Shops. If you are not yet registered for the services, you will then be given the opportunity to do so for the first time. Further processing after registration is also based on the contractual agreement with Trusted Shops. If you do not register, all transmitted data will be automatically deleted by Trusted Shops and personal reference is then no longer possible.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 Abs. 1 bed. f GDPR for the purpose of ensuring trouble-free operation. Processing can take place in third countries (USA and Israel). An appropriate level of data protection is ensured in the case of the USA by standard data protection clauses and other contractual measures, and in the case of Israel by an adequacy decision. Further information is available Here .

9. Social Media

9.1 Social plugins from Facebook (by Meta), Instagram (by Meta), Pinterest

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection to the servers of the respective provider is established when our website is called up. If you click on one of the buttons, the website of the respective social network will open in a new window in your browser. There you can, for example, press the Like or Share button.

9.2 Our online presence on Facebook (by Meta), Instagram (by Meta), Youtube, Pinterest, LinkedIn

If you have given your consent to this in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have given to the respective social media operator, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles will be created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are usually used for this. For detailed information on the processing and use of the data by the respective social media operator as well as a contact option and your rights in this regard and setting options for protecting your privacy, please refer to the data protection notices of the providers linked below. If you still need help in this regard, you can contact us.

Facebook (By Meta) Is an offer from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there . The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting a Facebook (by Meta) fan page is based on an agreement between jointly responsible persons in accordance with Art. 26 GDPR. For more information (information on Insights data), see Here .

Instagram (By Meta) Is an offer from MetaPlatforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“MetaPlatforms Ireland”) The information automatically collected by MetaPlatforms Ireland about your use of our online presence on Instagram is usually sent to a server of MetaPlatforms, Inc., 1 Hacker Way, menlo Park, California 94025, USA transferred and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting an Instagram (by Meta) fan page is based on an agreement between jointly responsible persons in accordance with Art. 26 GDPR. For more information (information on Insights data), see Here .

Pinterest Is an offer from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

YouTube Is an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

LinkedIn Is an offer from LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually transferred to a server of the LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

10. Contact options and your rights

10.1 Your Rights

As a data subject, you have the following rights:

according to Art. 15 GDPR the right to request information about your personal data processed by us to the extent specified there;
according to Art. 16 GDPR, you have the right to immediately request the correction of incorrect or incomplete personal data stored by us;
according to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required
- to exercise the right to freedom of expression and information;
- to comply with a legal obligation;
- for reasons of public interest or
- is required to assert, exercise or defend legal claims;
according to Art. 18 GDPR, you have the right to request that the processing of your personal data be restricted
- the accuracy of the data is disputed by you;
- the processing is unlawful but you oppose its erasure;
- we no longer need the data, but you need them to assert, exercise or defend legal claims or
- you according to Art. 21 GDPR have lodged an objection to the processing;
according to Art. 20 GDPR the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another person responsible;
according to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

Right to object

Insofar as we process personal data as explained above in order to protect our legitimate interests, which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is for other purposes, you only have the right to object if there are reasons that arise from your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of serves legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will no longer process your personal data for this purpose.

10.2 Contact Options

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Data protection declaration Created with the Trusted Shops Legal Texter